One of the most innovative virtual reality experiences in the world.
For the first time, you can become part of a BLACK MIRROR® story.
Immerse yourself in a unique adventure inspired by the Black Mirror® series. For the first time, thanks to virtual reality, the boundaries between fiction and reality blur, and you will find yourself inside a story where you are the protagonist.
The Black Mirror Experience™ for the first time in New York City.
A 60-minute collective experience where every decision matters. Hybrid format: part physical, part virtual reality – unsettlingly close to our own world.
Honored with a Special Mention in the Immersive Competition of the 2026 Cannes Film Festival.
LIMITED ENGAGEMENT JUNE 20 – SEPT 6
Where
THE SHED
545 West 30th Street, New York, NY 10001
SCHEDULES
Tuesday, Wednesday and Thursday: 1:30 pm – 7:30 pm
Friday, Saturday and Sunday: 11:30 am – 7:30 pm
545 West 30th Street
New York, NY 10001
Frequently Asked Questions
About the experience
What can I expect at the event?
The Black Mirror immersive experience is a captivating journey that explores the impact of technology on our lives.
You’ll discover a world where your choices, your identity, and your reality are challenged in unexpected ways.
Expect surprises, moments of reflection, and a story that unfolds all around you.
Together with your group, you will explore the facilities of Phaethon Labs, facing unexpected twists and challenges that will test your ability to adapt as you configure your LifeAgent. But nothing is exactly what it seems, and what begins as a controlled experience soon transforms into something far more unsettling.
When the simulation reaches its climax, you will be confronted with an unavoidable question: where do your decisions end, and where do LifeAgent’s begin?
How long does the experience last?
The immersive experience lasts approximately 60 minutes. Please arrive at least 15 minutes before your scheduled time for check-in and to store your personal belongings in a secure locker. Allow a total of 60 minutes for the visit.
In what language is the experience presented?
The experience is available in French, English, and Spanish
Is the experience suitable for children?
The experience is suitable for children aged 13 and older. For safety reasons, children under 13 are not permitted to participate, even when accompanied by an adult. For minors, a parent or guardian must sign a waiver on-site acknowledging the risks and authorizing the child’s participation in using a VR headset. Please note that the accompanying adult cannot supervise or assist the child during the experience.
Do you offer guided tours?
During the VR experience, you will be guided by a virtual tour guide. Additionally, on-site staff can answer any further questions you may have.
What should I wear for the experience?
We recommend comfortable clothing and closed-toe shoes. Please avoid hats or caps due to the VR headset. Backpacks and handbags must be stored in the lockers provided. High heels are not recommended.
Will there be additional sessions added?
Unfortunately, we cannot guarantee that we will add additional dates. Please check the event page for information regarding availability as well as confirmed dates and times.
How many people can participate in the experience in a single group?
Groups consist of 1 to 6 visitors. Multiple groups can participate in the experience simultaneously.
Are there any potential risks associated with the experience?
This experience may affect your balance and cause you to fall. It is therefore not suitable for people prone to dizziness, those with significant balance issues, or certain health conditions.
Please inform our team before participating so that we can ensure the most comfortable experience possible. As with any VR experience, some participants may experience mild discomfort or disorientation. People prone to motion sickness or balance issues may feel unsteady or nauseous. Your safety is our priority, and we have implemented measures to assist all participants.
Are backpacks allowed during the experience?
Backpacks (even small ones) are not allowed for safety reasons.
Can I bring my baby?
For safety reasons, babies are not permitted in the experience, whether in a baby carrier or a stroller.
Is it safe to participate in the experience if I am pregnant?
There are no contraindications from the virtual reality headset manufacturer stating that it is unsafe to participate in the experience if you are pregnant. However, it is recommended that you consult your doctor before your experience.
About tickets
Where can I buy tickets?
You can purchase tickets here.
Can I buy tickets at the venue?
Depending on availability, purchasing tickets at the venue may be possible, but we strongly recommend booking in advance.
What does the VIP ticket include?
A personalized video of the experience and priority Access.
What payment methods are accepted at the venue?
We accept credit and debit cards. Cash is not accepted.
Do I need to print my ticket?
No, you do not need to print your ticket. Your QR code will be included in your purchase confirmation email and can be shown directly from your phone upon arrival.
I can’t find my ticket. What should I do?
Please check your inbox and spam folder for your purchase confirmation email. Your ticket and QR code are included in the email. If you still can’t find it, please contact LEAP customer support: https://support.leapevents.com/s/contactsupport
Can I change the date of my ticket? Are refunds allowed?
This experience allows date changes up to 48 hours in advance. If you wish to make a change, please contact us and include the ticket ID associated with your purchase. One of our agents will respond to your request as soon as possible and inform you of the next steps to follow.
No refunds are permitted under any circumstances. For more information, please review our terms and conditions.
What should I do if I’m late for my time slot?
It is important to arrive 15 minutes before the scheduled time. If you are late, please speak to a staff member upon arrival. We will try to accommodate you if possible, but you may lose your spot.
Can I come back a second time for free?
No, tickets for the experience are valid for a single entry only.
Regarding accessibility to the event
Can I take breaks or sit down during the 60-minute experience?
Although the experience is designed to be continuous, our staff can assist you if you need a short break. Please let us know before the experience begins if you require accommodations during the experience.
Can I wear glasses?
Yes, you may wear your glasses. Staff will help you position the headset correctly. People with nearsightedness should keep their glasses on. Reading glasses and glasses for farsightedness are not necessary. The maximum width available for glasses is 150 mm (5.9 inches). Larger frames may pose a problem, so we suggest wearing contact lenses if available.
Is this experience accessible to people who are deaf or hard of hearing?
Subtitles are not available for this experience.
Can I participate while wearing hearing aids?
You can participate while wearing hearing aids, but they cannot be connected to the VR headset.
Is the experience accessible to people in wheelchairs?
The experience is accessible to people using wheelchairs, whether manual or motorized. To ensure smooth and safe movement within the immersive environment, we recommend, whenever possible, that motorized wheelchairs be switched to manual mode.
Wheelchair Access
Accessible Entrances
The Shed’s Doctoroff Lobby entrance at 30th Street and Mastercard Entrance at 11 Hudson Yards are wheelchair accessible. Please call our box office at (646) 455-3494 or email accessibility@theshed.org with questions or any specific requests.
Restrooms
Restrooms open to the public are in The Doctoroff Lobby. An accessible restroom is located on Level 4. A staff member can direct you to the closest elevator to reach the restrooms.
Elevators
Elevators are located on the east and west sides of the building in The Doctoroff Lobby.
I have balance issues or a history of dizziness. Can I still participate?
This experience may trigger dizziness. We offer a limited number of canes and wheelchairs for people who require additional stability during the experience. Please inform our staff upon arrival if you have any concerns regarding your ability to participate in the experience, and we will be happy to assist you.
Are service dogs allowed?
Due to the user-tracking technology, service dogs are not permitted.
Is the experience safe for people with heart conditions or epilepsy?
We do not recommend participation for people with these health conditions. It is important to note that this experience contains sequences of flashing lights. If you have concerns about your health and your ability to participate, please consult your healthcare professional before arriving.
Could the VR experience be uncomfortable or unsuitable for certain people?
VR is not recommended for people with claustrophobia, agoraphobia, fear of heights, fear of enclosed spaces, or epilepsy. People prone to motion sickness may also experience discomfort when using a VR headset. This can lead to symptoms such as drowsiness, increasing the risk of injury during real-world activities.
Is the experience recommended for seniors?
Yes, seniors are welcome to join the tour! For those who may need additional support, we recommend taking the tour in a wheelchair to reduce the risk of falling. Alternatively, coming with a companion can also provide extra assistance for a comfortable and enjoyable experience. Please note that we also offer time slots tailored for people with reduced mobility, allowing for a less crowded environment. You can find these time slots on our ticketing page.
Can I use my camera during the experience?
Yes. Photos and videos for personal use are permitted. We encourage you to tag us at @experiencesinfinity_montreal. Please ask staff for permission if they appear in your photos or videos.
Flash photography and tripods are prohibited. Professional photography requires authorization from management.
Is there on-site parking?
Parking is available near The Shed at Hudson Yards, with several garages located directly on West 30th Street and nearby. We recommend arriving early or reserving a parking spot in advance, especially during events and peak hours.
Are there lockers or a coat check?
Complimentary coat check is available at The Shed on the mezzanine level. Large bags, backpacks, and luggage exceeding 11 x 17 inches must be checked upon arrival.
What are the nearest metro stations?
The Shed’s main Doctoroff Lobby is located at 545 West 30th Street between 10th and 11th Avenues. The Mastercard Entrance is located at 11 Hudson Yards on the Hudson Yards Public Square.
Transportation options:
7 train to 34 St–Hudson Yards
A, C, E, 1, 2, and 3 trains to 34 St–Penn Station
M11, M12, and M34 buses
Are there restrooms on site?
Yes, restrooms are available.
Are there any merchandise items for sale on-site?
Yes, various merchandise is available for purchase on site.
Is there a café on site?
Located The Shed’s Doctoroff Lobby inside the 30th Street entrance, Cedric’s serves up American-fare by day and inventive cocktails by night.
GROUP RESERVATIONS
Are group tours available?
Yes, we can accommodate corporate and/or private groups! Please contact us at groupes@blackmirrorexperience.ca
Do all members of my group need to register at the same time?
Yes, if you wish to experience it together. If you are expecting members of your group to arrive at different times, we recommend booking your tickets separately.
THE SHED FAQ’S
Is there food and drink at The Shed?
No outside food or drink is permitted in the building.
Cedric’s at The Shed, operated by Danny Meyer’s Union Square Hospitality Group, is an all-day bar and casual eatery in The Doctoroff Lobby inside our 30th Street entrance featuring a vibrant, shareable menu of cocktails and food. Food and drink are not permitted outside the lobby.
Is the Shed accessible to persons with disabilities?
Please visit the Accessibility page for more information. Call our box office at (646) 455-3494 or email accessibility@theshed.org with questions or any specific requests.
Will my bag be searched?
Yes, your bags may be searched by our security staff.
Is The Shed part of Hudson yards?
The Shed is an independent, nonprofit organization located on city-owned land in the Hudson Yards area, but it is not part of the Hudson Yards real estate development.
For more FAQs regarding the venue, please visit: https://www.theshed.org/visit/faq
© 2026 Banijay UK Productions Limited. Black Mirror® is a registered trademark of Banijay UK Productions Limited. Licensed by Banijay Entertainment. The Black Mirror Experience™ is produced by Banijay Live Studio and Univrse. Banijay Live Studio prohibits reproduction or extraction of its content for text and data mining or AI training purposes. All rights reserved.
Contact
Address
545 West 30th Street New York, NY 10001
info@letsgocompany.com
Schedule
Tuesday, Wednesday and Thursday: 1:30 pm – 7:30 pm Friday, Saturday and Sunday: 11:30 am – 7:30 pm
Groups Department and B2B Sales
Address
C/Santa Engracia 31, 7ª planta, 28010 Madrid
Phone
(+34) 910053082
grupos@letsgocompany.com