COOKIE POLICY

This Platform is managed by Venue Experiences S.L., with tax identification number ES B70702196 and registered office at Las Mercedes 25, 4.º, 48930 Getxo, Bizkaia, Spain (‘Data Controller’).

What is a cookie?

Cookies are files containing small amounts of information that are downloaded to the user’s device when they visit our Platform. The main purpose of cookies is to recognise the user each time they access the Platform, thereby improving its quality and usability (using identifiers that do not allow the user to be identified as a specific individual). Cookies are essential for the functioning of the internet and websites. They cannot harm the user’s computer or device and, if enabled in their browser settings, help us to identify and resolve any operational errors on our Platform.

What types of cookies does this website use?

Our Platform uses first-party and third-party cookies.

First-party cookies: these are sent from a computer or domain managed by the Data Controller and from which the service requested by the user is provided.

Third-party cookies: these are sent from a computer or domain that is not managed by the Data Controller, but by another entity that processes the data obtained through the cookies.

In turn, cookies can be classified into types, according to their function or purpose (categories).

Depending on their function, there are various types of cookies, such as:

• Session Cookies: Technical or necessary cookies are essential for our website to function correctly and include basic functionalities such as identifying the session or granting registered users access to restricted areas. For these reasons, technical cookies cannot be disabled.
• Persistent or Permanent Cookies: These are cookies that allow information to be remembered so that the user can access the service with specific features that personalise their experience compared to other users. For example, they may remember the preferred language.
• Analytics or Measurement Cookies: These are cookies that allow the controller to track and analyse user behaviour on websites. The information collected via these cookies is used to measure website activity, with the aim of introducing improvements based on the analysis of data regarding how users interact with the service.
• Advertising or Marketing Cookies: These are cookies intended for regular maintenance and to ensure optimal performance and service for the user, by collecting data on their activity as a user (connection wait time, session identifier, etc.).

Cookies can also be categorised according to the length of time they remain active:

• Session Cookies: These are designed to collect and store data whilst the user is accessing the website and during the provision of the requested service, and are deleted at the end of the session.
• Persistent Cookies: These are cookies in which the data remains stored on the device and can be accessed for a period defined by the party responsible for the cookie.

What types of cookies does this website use?

Below, we provide the user with detailed information about the first-party and third-party cookies that may be installed via our Platform, together with a brief description, the period for which they remain on your device, and an indication of the party responsible for the cookie when it originates from a third party.

Depending on the user’s browsing activity, all or only some of the cookies may be installed.

International data transfers

Some of the third-party cookies used on our Platform are managed by providers established outside the European Economic Area, including in the United States (for example, Google and Stripe). The use of these cookies may therefore involve the transfer of personal data to third countries. In such cases, the Data Controller ensures that appropriate safeguards are in place to protect your personal data, including reliance on the European Commission’s Standard Contractual Clauses (SCCs) and/or the EU–U.S. Data Privacy Framework (DPF), as applicable. For further information on international data transfers and the safeguards applied, please refer to our Privacy Policy.

How can I manage cookies?: When you access the Website, a cookie notice appears explaining how you can give or withdraw your consent to the use of cookies. You may withdraw your consent or configure the use of cookies at any time via the SETTINGS screen.

Users may also configure their browser to disable or delete cookies at any time. The following links provide information on how to configure different web browsers regarding cookie settings.

• Cookie settings for Google Chrome
• Cookie settings for Mozilla Firefox
• Cookie settings for Internet Explorer
• Cookie settings for Safari

Update: This Cookie Policy may be updated in accordance with legislative or regulatory requirements, or in order to adapt the policy to the instructions issued by the Data Protection Authority. Users are advised to review it periodically.

Further information: If you would like further information, please refer to our Privacy Policy or contact us using the details provided at the beginning.

Contact details:

For questions and/or comments regarding our cookie policy and this statement, please contact us using the following contact details:

• Email: privacidad@letsgocompany.com 

Latest version: May 2026