FAQS - The Black Mirror Experience

Frequently Asked Questions

About the experience

What can I expect at the event?

The Black Mirror immersive experience is a captivating journey that explores the impact of technology on our lives.

You’ll discover a world where your choices, your identity, and your reality are challenged in unexpected ways.

Expect surprises, reflections, and a story that unfolds around you.

Junto a tu grupo, recorrerás las instalaciones de Phaethon Labs enfrentándote a giros inesperados y desafíos que pondrán a prueba tu capacidad de adaptación mientras configuras tu LifeAgent. Pero nada es exactamente lo que parece, y lo que comienza como una experiencia controlada pronto se transforma en algo mucho más inquietante.

Cuando la simulación alcance su punto culminante, te enfrentarás a una pregunta inevitable: ¿dónde terminan tus decisiones y dónde empiezan las de LifeAgent?

How long does the experience last?

The immersive experience lasts approximately 60 minutes. Please arrive at least 15 minutes before your scheduled time for check-in and to store your personal belongings in a secure locker. Allow a total of 60 minutes for the visit.

In what language is the experience presented?

The experience is available in French, English, and Spanish

Is the experience suitable for children?

The experience is suitable for children aged 12 and older. For safety reasons, children under 12 are not permitted to participate, even when accompanied by an adult. For minors, a parent or guardian must sign a waiver on-site acknowledging the risks and authorizing the child’s participation in using a VR headset. Please note that the accompanying adult cannot supervise or assist the child during the experience.

Do you offer guided tours?

During the VR experience, you will be guided by a virtual tour guide. Additionally, on-site staff can answer any further questions you may have.

What should I wear for the experience?

We recommend comfortable clothing and closed-toe shoes. Please avoid hats or caps due to the VR headset. Backpacks and handbags must be stored in the lockers provided. High heels are not recommended.

Will there be additional sessions added?

Unfortunately, we cannot guarantee that we will add additional dates. Please check the event page for information regarding availability as well as confirmed dates and times.

How many people can participate in the experience in a single group?

Groups consist of 1 to 6 visitors. Multiple groups can participate in the experience simultaneously.

Are there any potential risks associated with the experience?

This experience may affect your balance and cause you to fall. It is therefore not suitable for people prone to dizziness, those with significant balance issues, or certain health conditions.

Please inform our team before participating so that we can ensure the most comfortable experience possible. As with any VR experience, some participants may experience mild discomfort or disorientation. People prone to motion sickness or balance issues may feel unsteady or nauseous. Your safety is our priority, and we have implemented measures to assist all participants.

Are backpacks allowed during the experience?

Backpacks (even small ones) are not allowed for safety reasons.

Can I bring my baby?

For safety reasons, babies are not permitted in the experience, whether in a baby carrier or a stroller.

Is it safe to participate in the experience if I am pregnant?

There are no contraindications from the virtual reality headset manufacturer stating that it is unsafe to participate in the experience if you are pregnant. However, it is recommended that you consult your doctor before your experience.

About tickets

Where can I buy tickets?

Through the Fever app, available on Google Play and the Apple Store
On the Fever website

Can I buy tickets at the venue?

Depending on availability, purchasing tickets at the venue may be possible, but we strongly recommend booking in advance.

What payment methods are accepted at the venue?

We accept credit and debit cards. Cash is not accepted.

Can I transfer my ticket to someone else?

Yes, you can transfer individual tickets from your Fever account. Once transferred, the action cannot be reversed.

Do I need to print my ticket?

You’ll find your ticket in the “Tickets” section of the Fever app (you can download it from the Apple App Store or Google Play). Don’t forget to log in using the same login method you used to make the purchase.
You’ll also find your QR code in your purchase confirmation email.

I can’t find my ticket. What should I do?

You can view your ticket in the Fever app, under the “Tickets” section. If you haven’t installed the app yet, you can download it from the Apple App Store or Google Play. Be sure to log in with the same account you used when purchasing your ticket. If you still can’t find your ticket, please contact us.

Can I change the date of my ticket? Are refunds allowed?

This experience allows date changes up to 48 hours in advance. If you wish to make a change, please contact us and include the ticket ID associated with your purchase. One of our agents will respond to your request as soon as possible and inform you of the next steps to follow.

No refunds are permitted under any circumstances. For more information, please review our terms and conditions.

What should I do if I’m late for my time slot?

It is important to arrive 15 minutes before the scheduled time. If you are late, please speak to a staff member upon arrival. We will try to accommodate you if possible, but you may lose your spot.

Can I come back a second time for free?

No, tickets for the experience are valid for a single entry only.

Regarding accessibility to the event

Can I take breaks or sit down during the 60-minute experience?

Although the experience is designed to be continuous, our staff can assist you if you need a short break. Please let us know before the experience begins if you require accommodations during the experience.

Can I wear glasses?

Yes, you may wear your glasses. Staff will help you position the headset correctly. People with nearsightedness should keep their glasses on. Reading glasses and glasses for farsightedness are not necessary. The maximum width available for glasses is 150 mm (5.9 inches). Larger frames may pose a problem, so we suggest wearing contact lenses if available.

Is this experience accessible to people who are deaf or hard of hearing?

Subtitles are not available for this experience.

Can I participate while wearing hearing aids?

You can participate while wearing hearing aids, but they cannot be connected to the VR headset.

Is the experience accessible to people in wheelchairs?

The experience is accessible to people using wheelchairs, whether manual or motorized. To ensure smooth and safe movement within the immersive environment, we recommend, whenever possible, that motorized wheelchairs be switched to manual mode. Wheelchairs are available on-site to accommodate those who need them. A free ticket for a companion is offered and recommended to support the experience.

I have balance issues or a history of dizziness. Can I still participate?

This experience may trigger dizziness. We offer a limited number of canes and wheelchairs for people who require additional stability during the experience. Please inform our staff upon arrival if you have any concerns regarding your ability to participate in the experience, and we will be happy to assist you.

Are service dogs allowed?

Due to the user-tracking technology, service dogs are not permitted.

Is the experience safe for people with heart conditions or epilepsy?

We do not recommend participation for people with these health conditions. It is important to note that this experience contains sequences of flashing lights. If you have concerns about your health and your ability to participate, please consult your healthcare professional before arriving.

Could the VR experience be uncomfortable or unsuitable for certain people?

VR is not recommended for people with claustrophobia, agoraphobia, fear of heights, fear of enclosed spaces, or epilepsy. People prone to motion sickness may also experience discomfort when using a VR headset. This can lead to symptoms such as drowsiness, increasing the risk of injury during real-world activities.

Is the experience recommended for seniors?

Yes, seniors are welcome to join the tour! For those who may need additional support, we recommend taking the tour in a wheelchair to reduce the risk of falling. Alternatively, coming with a companion can also provide extra assistance for a comfortable and enjoyable experience. Please note that we also offer time slots tailored for people with reduced mobility, allowing for a less crowded environment. You can find these time slots on our ticketing page.

Can I use my camera during the experience?

Yes. Photos and videos for personal use are permitted. We encourage you to tag us at @experiencesinfinity_montreal. Please ask staff for permission if they appear in your photos or videos.
Flash photography and tripods are prohibited. Professional photography requires authorization from management.

Is there on-site parking?

The venue where the experience takes place does not have parking. There is paid parking next to our venue directly on the Old Port of Montreal site. Otherwise, you can find City of Montreal parking spaces on the surrounding streets.

Are there lockers or a coat check?

Yes, lockers with keys are available. You will have access to them before entering the experience. Please note that lockers are limited in number.

What are the nearest metro stations?

The nearest metro stations are Place d’Armes and Champ-de-Mars.

Are there restrooms on site?

Yes, restrooms are available.

Are there any merchandise items for sale on-site?

Yes, various merchandise is available for purchase on site.

Is there a café on site?

There is no café on site. Several cafés are located nearby in the old port.

GROUP RESERVATIONS

Are group tours available?

Yes, we can accommodate corporate and/or private groups! Please contact us at groupes@blackmirrorexperience.ca

Do all members of my group need to register at the same time?

Yes, if you wish to experience it together. If you are expecting members of your group to arrive at different times, we recommend booking your tickets separately.

SHED FAQ’S TO FOLD IN

-Is there food and drink at The Shed

-Is the Shed accessible to persons with disabilities

-Will my bag be searched?

-Is The Shed part of Hudson yards

https://www.theshed.org/visit/faq

© 2026 Banijay UK Productions Limited. Black Mirror® is a registered trademark of Banijay UK Productions Limited. Licensed by Banijay Entertainment. The Black Mirror Experience™ is produced by Banijay Live Studio and Univrse. All rights reserved.